What to do if you can't receive the verification code to withdraw?
Answer
To ensure the security of your account, you are required to enter the OTP verification code sent via SMS or voice to prove your identity when making a withdrawal.
If you have bound your mobile phone number, please fill in the verification code received and complete the withdrawal steps in time when withdrawing.
If your primary (bound) mobile phone number is active but cannot receive the verification code, please confirm the following information:
1. Confirm that the network environment is normal.
2. Confirm that the mobile phone number is filled in correctly.
3. Check the mobile phone inbox to check that the verification code has been sent, then type the code into the application.
4. Restart the device and try again to receive a new verification code.
5. Sometimes the virtual phone number cannot receive the verification code.
If you cannot receive the verification code because the phone number is no longer active, you can go to "personal homepage" - "settings" - select "change" in the phone number section, and wait for 10 seconds on the "enter mobile phone number verification code" page. The screen will appear "Can't receive code? Click here", click to enter a new page, and follow the instructions on the page to change and bind a new phone number.
