What should I do if my withdrawals failed?

Answer

Please contact your withdrawal account to ensure that your withdrawal account is normal and the account information is correct. If the problem persists after confirming with your third party, please provide us with the third party's withdrawal account information, for example, a detailed transaction history list between the day before and the day after you initiated the withdrawal, and we will resolve it for you as soon as possible.

Last updated: April 29, 2026

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