How do I bind and change my withdrawal account?
Answer
Dear users, please make sure your wallet balance has the minimum withdrawal amount, then try the following steps to change or delete your withdrawal account:
1. Go to your [wallet] page, select the amount you want to withdraw
2. Click "Withdraw". Enter the "Select withdrawal mode" list
3. Select the withdrawal channel you want to change and click "Stop Connection"
4. Click on the withdrawal channel - [Bind] to enter the binding page
5. Fill in your own third-party account information which must be active and not bound to other accounts (Note: If you do not have a last name, you can omit this option.)
6. Please try to withdraw your funds after all the processes are completed.
Please note that each withdrawal channel has a minimum and maximum withdrawal limit, you can make sure of the following:
1. Funds (the minimum for the first time is 1,000, which will increase to 8,000 in the next period, the maximum is 250,000).
2. ShopeePay: Minimum withdrawal amount 14,250, maximum 100,000.
3. OVO/Gopay: Minimum withdrawal amount 2000, maximum 100,000.
If your cash balance is below the minimum withdrawal amount (OVO/Gopay/ ShopeePay), or if you do not have the number of friends you invited (OVO/GoPay), the withdrawal channel you selected may not be available.
Please follow the instructions above and try. If you still have problems, please contact us again and provide relevant screenshots or detailed descriptions. After receiving the information, we will help you solve it as soon as possible. Thank you for your understanding and support.
