What should I do if I can't receive the verification code on my mobile phone?

Answer

If you cannot receive the OTP/verification code, first make sure that the mobile phone number you entered is correct and can be used normally (the number you are currently using and not an old number, and the number is not in the grace period or is not subject to SMS reception interception). If your mobile phone number is correct and available, we have some suggestions for you: 1. Confirm that the network environment is normal2. Restart the device and try again to receive the verification code.3. Check if the SMS is blocked (categorized as spam) or if the inbox is full4. There are too many verification code requests and the upper limit has been exceeded.5. Sometimes the virtual phone number cannot receive the verification code.

Last updated: April 29, 2026

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