Mobile phone number is bound to another account
Answer
To simplify the process of handling phone number binding issues, please update your application to the latest version first and then follow the steps we provide.
If your phone number can be used normally and you have successfully received the verification code, you can directly change the bound phone number from the application with the following steps:
1.Click "Personal Page"
2.Click the "Settings" button at the top of the screen
3.Click "Edit"
4.Once you have passed the verification, you can enter your new phone number.
If your verification fails, please follow the system instructions. if you encounter any issues during this process, please send us a screenshot of the interface where you encountered the problem. After we receive the information, we will solve the problem for you as soon as possible.
Note:
According to the SnackVideo platform rules, a phone number can only be bound to one SnackVideo account. If your new phone number has already been bound to another SnackVideo account, the replacement process will not succeed. You need to delete the SnackVideo account where the phone number is bound and release the phone number binding.
If you want to cancel your account immediately, you can log into your account and contact us through the help center and send the message:
"If the phone verification information is approved, I confirm the consequences of canceling the account and request to cancel this account immediately due to the need to change the binding."
