I cannot logg in my account
Answer
Regarding the issue that your account cannot be logged in, we provide you with the following solutions:
1.If you forget the login password, but the account is bound to a mobile phone number which is in normal use,you can log in through the mobile phone + verification code method，please make sure to enter the correct mobile phone number and verification code. After logging in to the account, you can choose to go to [Settings - Account Protection - Set Password] to reset the login password.
2.If you can't receive the OTP / verification code, please firstly make sure that the mobile phone number you entered is correct and is in normal use(it is the one you are currently using and not the old one.And there is no arrears or SMS receiving interception status) .And then we suggest that you could turn off the mobile phone and restart it; update the application to the latest version, change the Internet connection,clear the application cache and log in again.(Please note that do not click [Get Verification Code] frequently to prevent network errors)
3. If you register and log in to SnackVideo through a third-party platform account (such as Facebook), forget your password and the account is not bound to a mobile phone number, you need to go to the third-party platform to complete the retrieval of the third-party account first.
4.If you want to recover the cancelled account, you can re-login within 30 days after the cancellation to restore the account. If it exceeds 30 days, the account cannot be restored.
5. If you forget the account registration method and cannot log in to the account you want to log in, please provide the Snack Video Username and screenshot of the profile page of the account you want to log in.
If your problem is still unresolved, please contact us at user-service@snackvideo.com and describe your problem in detail (the reason for not being able to login, screenshots and other information), we will check for you as soon as possible after receiving the information.
