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Se você quer cobrar ou cancelar o agendamento do paciente porque ele chegou atrasado, o mais importante não é a frase e sim a política estar: Em escrita e comunicada antes do agendamento Eu, estrategicamente, faria assim: Primeiro atraso: Orientação Segundo atraso: advertência formal. Informando que novos atrasos poderão resultar em perda do horário reservado. Terceiro atraso ou atraso recorrente: O valor da consulta é considerado utilizado em caso de atraso superior a 1...
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